Considerations for the RMA procedure with Software Partner
1. RMA procedure with Software Partner - to be considered
2. Direct RMA procedure with the manufacturer
3. Online RMA application
In order to guarantee a smooth and easy RMA event (Return Material Authorisation), please consider the following important aspects:
Direct RMA procedure with the manufacturer.
Please note, that the complaints concerning the following brands
have to be dealt with the manufacturer directly: Verbatim, Platinum, Iomega,
Western Digital and Seagate. The contact details can be
found here.
Apply RMA number. For every other
brand and manufacturer please apply for an RMA number before you send
back the defective items. The respective RMA form can be completed
online by following the button below. The RMA number and returns form
will be send to you as soon as possible, after completing the form.
We kindly ask for your understanding that it is not possible to handle returns without a valid RMA number.
Attach RMA papers. Please
attach a copy of your invoice, the returns form incl. the RMA number as
well as a detailed description of the failure to your return. We
also would like to ask you, to mark the RMA number outside on the carton.
Deadlines and procedure. Please return the items safely and in original packaging within 8 days after you received your RMA number. In case the problem is caused by a mistake from our side (false or double delivery), you can return the items free of freight charges, using a DHL return label. In other cases, please return the items to the adress mentioned on the RMA form, and apply sufficient postage. Please note that we can not accept shipments with non sufficient postage.
Exchange delivery and duration of RMA procedure. As
soon as we have received the rejected goods, you will get a direct
exchange delivery. Please keep in mind that there may be differences in
the guarantee handling, depending on the manufacturer. Your complaint can be settled by replacement with new or refurbished products, repair or credit note.
Preliminary credit advice. Due to different arrangements with the manufacturers concerning the revision of defective goods, in some cases it may take a couple of days to clarify your case. However, in order to ensure a maximum of customer service, you will receive an immediate credit note under exception of the acceptance of the manufacturer. Exchange deliveries will be sent free of freight charges.
Loss of warranty. Damages caused by misuse, neglect, improper installation, failure to follow instructions supplied with the product, improper repair attempts, alteration, accident and external influence to the products are not covered by the warranty terms of Software Partner.
For further questions feel free to contact us Mo - Fri, 8:00 a.m. - 6:00 p.m. on our hotline under +49 (0) 59 03 / 9 35 55 69 or via email at rma@software-partner.de.
We assure you to handle your RMA cases as quick as possible and to your best satisfaction.
Thank you for your understandig.
Your team at Software Partner
