RMA procedure with manufacturers directly
Due to logistic and legal reasons, RMA cases for the following brands can only be handled with manufacturer directly!
Avoid delays by taking short communication channels and take advantage of the possibility to get in contact with the manufacturer directly.
Product groups: External HDDS, Multimedia HDDS, USB Flash Memory & SSD Express Cards, Flash Memory Storage Cards & Memory Card Readers
Verbatim's technical support is available from:
Monday – Friday 9:00 a.m. – 5:30 Uhr p.m. CET
Tel: 00800-3883-2222 (Free of charge within the german fixed network)
E-Mail: drivesupport@verbatim-europe.com / support.de@verbatim-europe.com
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Product groups: All
Support-Hotline: 0900 - 1000 127
Link to RMA clearing: http://www.bestmedia.de/unternehmen/rma.html
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Product groups: All
Link to RMA clearing: https://iomega-eu-de.custhelp.com
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Product groups: All
Western Digital's technical support is available from:
Monday – Thursday 9:00 a.m. – 15:30 p.m. CET, Friday 9:00 a.m. – 16:00 p.m. CET
Tel: 00800- 27549338 (Free of charge within the german fixed network)
Link to RMA clearing: http://support.wdc.com
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Product groups: All
Seagate's technical support is available from:
Monday – Friday 9:00 a.m. – 15:30 p.m. CET
Tel: 00800-4732-4283 (Free of charge within the german fixed network)
Link to RMA clearing: http://www.seagate.com/www/de-de/support/warranty_&_returns_assistance
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If you have any difficulties with the direct RMA procedure, please contact us Mo - Fri, 8:00 a.m. - 6:00 p.m. on
our hotline at +49 (0) 59 03 / 9 35 55 69 or via email at rma@software-partner.de.
Your team at Software Partner
